Shipping Policy

Last updated: September 2nd, 2024

Order Processing Time

We aim to process all orders within 48 hours. However, during peak promotional or sales periods, processing times may extend to 3-5 business days.

Estimated Shipping Times

We offer Worldwide Priority Shipping with estimated delivery times:

  • USA & Canada: 5-10 business days
  • Europe: 5-12 business days
  • Australia & New Zealand: 7-15 business days
  • Rest of the world: 7-20 business days

Please note that locations in remote areas may take longer, so allow up to 30 days for delivery.

Cost of Shipping

Every order ships free - always. No hidden fees, no surprises, just smooth shopping.

Shipping Delays

External factors such as natural disasters, holidays, and weather conditions may cause delays. While most packages arrive on time, delivery time is ultimately dependent on the shipping carrier, and we cannot guarantee exact delivery dates.

Shipping Disclaimer

Once an order is handed over to the local carrier, ownership transfers to the buyer. We ensure all packages are in good condition before shipping. However, Weston & Finch is not responsible for:

  • Delayed, lost, or damaged packages
  • Mis-delivery errors by the carrier
  • Incorrect shipping details provided by the buyer

Shipping is a service provided by the carrier, and any issues must be resolved directly with them.

Tracking Information

All orders include tracking. Once your order has been shipped, you will receive a tracking number to monitor your shipment's progress.

Missing or Delivered but Not Received Packages

If your tracking information states that your order has been delivered but you have not received it:

  • Check with neighbors or your local mailroom
  • Contact your local post office for details
  • Verify that the delivery address provided was correct

For U.S. customers: USPS delivery vehicles use GPS tracking and may mark packages as "delivered" prematurely. We recommend waiting an additional business day and contacting USPS directly.

For international customers: Please check for local delivery notices and contact your local post office for further details.

🚨 Iconic Melbourne is not responsible for lost or stolen packages after they have been marked as delivered.

High-Risk Orders

To protect our customers and prevent fraud, we may implement additional verification for high-risk orders. If flagged, we will contact you for verification. Orders will not ship until verification is complete. Failure to respond may result in order cancellation.

Order Cancellations

Due to fast processing times, we generally do not accept cancellations. However, if requested within 24 hours, we may accommodate the request with a $20 cancellation fee to cover non-refundable payment processor charges.

Incorrect Shipping Address

If you entered an incorrect address, please contact us immediately at support@Iconic-Melbourne.com. If your order has already been shipped, we cannot make changes.

Damaged Items

If your order arrives damaged, contact us at support@Iconic-Melbourne.com with:

  • Your order number
  • A photo of the damaged item

We will send a replacement at no additional cost.

International Shipping & Customs Fees

Customers outside the U.S. may be subject to customs duties or import fees imposed by their respective governments. Buyers are responsible for these fees, and Iconic Melbourne is not liable for delays or seizures due to customs regulations.

🚫 We do not accept chargebacks or disputes related to customs fees.